Client Services Medical Case Management

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CLIENT ELIGIBILITY FOR AIDS HELP SERVICES

All persons residing in Monroe County with a documented HIV positive status are eligible to be clients of AIDS Help.

All clients are eligible, regardless of income, for the following services:

• Information
• Referral
• Medical Case Management
• Determination of and advocacy for eligibility of federal, state, county, and local assistance programs.
• Health Education
• Volunteer Services

Read more about Eligibility for Patient Care Programs...

What is Medical Case Management?

Medical case management is a multi-step process to ensure timely access to and coordination of medical and psychosocial services for a person living with HIV/AIDS.

Medical case management includes the following processes: intake, assessment of needs, service planning, service plan implementation, service coordination, monitoring and follow-up, reassessment, case conferencing, crisis intervention, and case closure.

Medical case management activities are diverse. In addition to assisting clients to access and maintain specific services, medical case management activities may include negotiation and advocacy for services, consultation with providers, navigation through the service system, psycho-social support, supportive counseling, and general client education.

The goal of medical case management is to promote and support independence and self-sufficiency. As such, the medical case management process requires the consent and active participation of the client in decision-making, and supports a client’s right to privacy, confidentiality, self-determination, dignity and respect, nondiscrimination, compassionate non-judgmental care, a culturally competent provider, and quality medical case management services.

The intended outcomes of HIV/AIDS medical case management for persons living with HIV/AIDS include:

• Early access to and maintenance of comprehensive health care and social services.
• Improved integration of services provided across a variety of settings.
• Enhanced continuity of care.
• Prevention of disease transmission and delay of HIV progression.
• Increased knowledge of HIV disease.
• Greater participation in and optimal use of the health and social service system.
• Reinforcement of positive health behaviors.
• Personal empowerment.
• An improved quality of life.

Please visit our AHI Housing page

Food Assistance

AIDS Help may be able to assist clients with the procurement of food through several programs.

• Eligible clients may have two meals a day provided through the PAC program.
• Our volunteers offer a "meals on wheels" program for clients who are unable to prepare their own food. This service is provided through the generosity of local Key West restaurants and delivered to client homes by volunteer.
• Case Managers can assist eligible clients through provision of food vouchers to local grocery stores and supermarkets and are knowledgeable about community resources for food staples programs.

Reducing the Risk of Infection

The HE/RR program aims to reach persons at increased risk of becoming infected with HIV or, if already infected, of transmitting the virus to others. The goal of the program is to reduce the risk of these events from occurring. Our activities are directed to persons whose behaviors or personal circumstances place them at risk.

The program activities include street and community outreach, risk reduction counseling, and community-level intervention.

Funding for the HE/RR Program is not intended to educate the general public, or population with none or low risk for HIV infection.